Managed IT Services
CustOS Engineering has taken Managed Services to the next level with our
multi-tiered approach that gives you the option to pick and choose what
services best fit into your company. We provide a highly scalable
offering that allows your IT to grow at the pace of your business. Whether
you’re a company of ten employees to one of thousands CustOS has the
tailored fit that’s right for you. From Complete Managed Services to a
Co-Managed platform we integrate seamlessly into your environment
bringing exactly what you need on your team. Complete Services Platform
is designed specifically for small businesses with 100 or less employees
and usually doesn’t have a dedicated IT department. Giving you such
Strategic Planning and CIO Services: The CustOS team will provide
invaluable advice on the direction of your digital transformation. Keeping
you up on any opportunity to grow and revolutionize your environment
all while making sure the budget is on track!
24x7 Network Monitoring and Remediation: CustOS monitors your critical
systems and applications to identify and resolve any issues before
they impede your day to day business. This allows you to rest easy
knowing that CustOS is up and working hard to ensure you don’t have to.
Security and Threat Protection: Our layered approach to network
security brings strength to your vital data. CustOS applies
preventative measures, identifies threats, and remediates issues
to make sure your data is safe and regulatory guidelines are met.
Asset and System Management: CustOS understands that in the rush pace
of business things get lost, moved, or forgotten about till it breaks
or needs renewal. We manage your devices end to end through proactive
maintenance, licensing management, and asset tracking. Keeping up with
your vendor coordination and purchasing processes.
Private Cloud Management: As the cloud becomes a bigger player in
business IT CustOS has the skillset to migrate and manage your platform
in any cloud provider. We work hand in hand with G-suite, Azure, and
AWS to help you get completely away from on premise hardware. Reducing
expensive maintenance, constant upgrades, and the hassles of dreaded
hardware sales people.
Customer Portal: Ticket based systems are nothing new, but with
CustOS’s customer portal you can track, log, and work side by side
with our engineers. We offer a four-hour initial response time on
logged tickets that gives you the insurance it is being handled today
not tomorrow or at the convivence of the provider. Our live chat window
allows you to contact a real engineer at the moment you need them not
after you wade through the customer service nightmare.
Patching and Application Management: Keeping your network and
applications patched and secure is always a mundane routine. Most
people keep putting it off till it’s too late and when it’s too late
it gets really costly. Allow CustOS to take this completely off your plate.
Security Monitoring and Threat Protection: Better known in the
industry as SIEM, CustOS handles all your vulnerability issues such
as Mobile Device Management, Intrusion Detection and Prevention,
Identity Management, E-mail security, and Endpoint Protection.
With CustOS Engineering’s Complete Services Platform you get all this and
so much more. IT staff members come and go. CustOS is here to stay.
We aim to make your business our number one priority with
the absolute best IT environment possible at a fraction of the cost of
full-time IT department. Allowing you to have peace of mind and move into
a place where your digital experience is never a second thought because
it just works!